Shopping Information
Browse any ladies cosmetic item, add it to your cart, and proceed to checkout. Pay the full amount via Paystack (cards, transfers, USSD, or bank channels) and we immediately reserve, pack, and dispatch your order.
No. Ladies City Cosmetics is a boutique. Paying upfront keeps prices transparent, protects product freshness, and allows us to ship immediately.
Paid orders move to fulfillment right away. We typically hand parcels to our courier partners within 24–72 hours depending on stock checks and packaging requirements.
We focus on ladies cosmetics—makeup, skincare, fragrance, haircare, wellness kits, and curated gift sets sourced from authorised distributors.
Yes. Share your referral link; once your friend pays for their order in full and meets the reward threshold, we credit your referral balance.
Payment Information
Delivery fees depend on location and weight. The final amount is displayed at checkout before you pay.
No. The product price plus applicable shipping is all you pay. We do not split payments or add installment fees.
Paystack powers our checkout, so you can use debit/credit cards, bank transfers, USSD, or Paystack-supported bank channels.
Order Returns
You can request a cancellation before we hand the parcel to the courier. Once shipped, cancellations are no longer possible.
Document the issue within 48 hours (photos/videos) and contact support. We’ll investigate and either replace the item or issue a refund.
For hygiene reasons, opened or swatched cosmetics cannot be returned unless there’s a manufacturer defect.
Approved refunds go back to your refund balance in your wallet within 7–14 business days after inspection. You have to bbe registered as a user to see your refund balance and you can withdraw from your refund balance to your Nigerian bank account.
Reach out anytime you need product advice, order updates, or after-sales care. We’re available via phone, WhatsApp, and email.
